The Limits of Hierarchy in an Informated Organization
Author(s)
Zuboff, Shoshana
Abstract
An informated workplace is one where automation is not only a source of technological advance but also of new information about the technique, efficiency and quality of the work process itself. This information can alter the balance of power in the workplace in complex ways. Workers may gain an increased share of responsibility and authority, but if the information potential is left untapped, or captured exclusively by management, the alienation of the worker may intensify.
