Best Practices as Agency-based Knowledge in Social Welfare
Author(s)
Manela, Roger W.; Moxley, David P.
Abstract
One of the important elements in the knowledge systems of human service organizations is best practices that are formed by those purposeful actions agencies take to develop their intervention technologies, improve their organizational performance, and refine their service delivery, management and administrative systems. As an increasing number of human service agencies engage in the creation of their own practice-relevant knowledge, and as this knowledge proves useful in particular fields of service, creating and implementing best practices becomes a potential source of organizational empowerment. This paper explicates the basic attributes of best practices and addresses the role human service agencies can play in their creation, application, and deployment.
