Modeling Customer Perceptions of Complaint Handling over Time: The Effects of Perceived Justice on Satisfaction and Intent
Author(s)
Maxham, James G.; Netemeyer, Richard G.
Abstract
This paper proposes a “poverty growth curve” that measures whether economic growth is pro-poor or not pro-poor. Our methodology is developed based on Atkinson’s theorem linking the generalized Lorenz curve and changes in poverty. This methodology is applied to both Thailand’s unit record household surveys and international cross-country data. Empirical study illustrates that our approach to measuring pro-poor growth provides conclusive results in the majority of cases.
